Supplier Lookup

Please follow the easy steps below to find out information on the Medicare product supplier who is supplying your DJO product.

  1. Enter your zip code and part number ( how do I find the part number? ) of the product your physician has prescribed for you.
  2. The contracted supplier, contact information and details will be displayed below.

FAQs

Why is a company other than DJO supplying my Medicare product?

Effective 1/1/2021, the Centers for Medicare & Medicaid Services (CMS) has implemented the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program for off the shelf knee and off the shelf back braces. The program is directed by specific Competitive Bidding Areas (CBAs) which are made up of a series of local zip codes in combination with specific products. DJO won 94% of the US market, however, there were a few areas where DJO was not selected as a winning contract supplier. In these areas, DJO entered into a subcontract relationship with the winning contract supplier to help provide them with these specific off the shelf products in these specific areas. In these cases, the product is sold by the contract supplier (not DJO). All questions related to the product should be directed to the contract supplier.

What if I have a problem with the DJO product, who do I contact?

Once you enter your residential zip code on file with Medicare and the product number above, this site will direct you to either the DJO contact information or the contact information for the winning contract supplier in your area.

Where can I get information on how to use or apply the product?

Once you enter your residential zip code on file with Medicare and the product number above, this site will direct you to either the DJO contact information or the contact information for the winning contract supplier in your area.

How do I find my Part Number?

Part Number Example

Need help?

If you have questions, we’re ready to help. Please reach out to customer.care[at]djoglobal[dot]com or call 800.921.9549.