Returns Process

To request a quality replacement of a defective DJO® or Enovis™ product that is within the warranty period (as shown below), please complete and submit the Quality Replacement Form that can be found here.

At Enovis, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision. Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.

Product Family DonJoy ProCare Aircast
Rigid Bracing      
Armor, Legend and 4Titude
Associated soft goods*		 12 months
6 months		 n/a
n/a		 n/a
n/a
Softgood 6 months 6 months 6 months
Elastic
Walker Boots
Neoprene/Drytex
Post-Op Bracing
Cold Therapy		 6 months
6 months
6 months
6 months
6 months		 6 months
6 months
6 months
6 months
n/a		 6 months
6 months
6 months
6 months
6 months
Custom Bracing Defiance n/a n/a
Frame & Hinge
Associated soft goods*		 Lifetime
6 months		 n/a
n/a		 n/a
n/a

* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.

Return Process

DonJoy, Procare, Aircast, Exos

Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at customercare[at]djoglobal[dot]com or by phone 800-336-6569. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.

Chattanooga

Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at chattorders[at]djoglobal[dot]com or by phone 866-512-2764. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.

BellHorn

Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at bellhorn[at]djoglobal[dot]com or by phone 800-226-4799. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.

Dr. Comfort

Please review this link to learn more about Dr. Comfort's Freight Policy.