Customer care Returns Process

Returns Process

To request a quality replacement of a defective DJO® product that is within the warranty period (as shown below), please complete and submit the Quality Replacement Form that can be found here.

At DJO®, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision. Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.

Product Family DonJoy ProCare Aircast
Rigid Bracing      
Armor, Legend and 4Titude
Associated soft goods*		 12 months
6 months		 n/a
n/a		 n/a
n/a
Softgood 6 months 6 months 6 months
Elastic
Walker Boots
Neoprene/Drytex
Post-Op Bracing
Cold Therapy		 6 months
6 months
6 months
6 months
6 months		 6 months
6 months
6 months
6 months
n/a		 6 months
6 months
6 months
6 months
6 months
Custom Bracing Defiance n/a n/a
Frame & Hinge
Associated soft goods*		 Lifetime
6 months		 n/a
n/a		 n/a
n/a

* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.

Return Process

DonJoy, Procare, Aircast, Exos

Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at customercare[at]djoglobal[dot]com or by phone 800-336-6569. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.

Chattanooga

Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at chattorders[at]djoglobal[dot]com or by phone 866-512-2764. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.

BellHorn

Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at bellhorn[at]djoglobal[dot]com or by phone 800-226-4799. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.

Dr. Comfort

Please review this link to learn more about Dr. Comfort's Freight Policy.