To request a quality replacement of a defective DJO® product that is within the warranty period (as shown below), please complete and submit the Quality Replacement Form that can be found here.
At DJO®, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision. Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.
Product Family | DonJoy | ProCare | Aircast |
---|---|---|---|
Rigid Bracing | |||
Armor, Legend and 4Titude Associated soft goods* |
12 months 6 months |
n/a n/a |
n/a n/a |
Softgood | 6 months | 6 months | 6 months |
Elastic Walker Boots Neoprene/Drytex Post-Op Bracing Cold Therapy |
6 months 6 months 6 months 6 months 6 months |
6 months 6 months 6 months 6 months n/a |
6 months 6 months 6 months 6 months 6 months |
Custom Bracing | Defiance | n/a | n/a |
Frame & Hinge Associated soft goods* |
Lifetime 6 months |
n/a n/a |
n/a n/a |
* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at customercare[at]djoglobal[dot]com or by phone 800-336-6569. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at chattorders[at]djoglobal[dot]com or by phone 866-512-2764. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at bellhorn[at]djoglobal[dot]com or by phone 800-226-4799. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
Please review this link to learn more about Dr. Comfort's Freight Policy.
Individual results may vary.
Neither DJO Global, Inc. nor any of its subsidiaries dispense medical advice. The contents of this website do not constitute medical, legal, or any other type of professional advice. Information related to various health, medical, and fitness conditions and their treatment is not meant to be a substitute for the advice provided by a physician or other medical professional. You should not use the information contained herein for diagnosing a health or fitness problem or disease. Rather, please consult your healthcare professional for information on the courses of treatment, if any, which may be appropriate for you.
Some of the products advertised on this website may not be licensed in accordance with Canadian law.