Customer Satisfaction Survey

As a valued DJO customer, your opinion counts. We want to know what you think about our services and identify areas where we are meeting or exceeding your expectations. We would also like to discover areas where we could improve for you our customer.

Answers to all multiple choice questions are required. Thank you for your participation in our survey.

 

What was the nature of your last communication with DJO?
What brand was the majority of your communication related with?

Customer Service

The courtesy/professionalism of the Customer Service Representative?
The knowledge of the Customer Service Representative?
The timeliness of the service provided by the Customer Service Representative?

Product Support

The courtesy/professionalism of the Product Support Representative?
The knowledge of the Product Support Representative?
The timeliness of the service provided by the Product Support Representative?
Product Availability
Product Quality
Shipping
Timeline of Repair
Quality of Repair
Accounts Receivable Credit Representative
DJO Insurance Representative
Outside Sales Representative
Your Overall Service Experience
Based on your experience with DJO would you recommend our products to a colleague? 10 = Absolutely! -> 1 = Definitely Not
Compared to our competitors, is our overall service ...?

(These fields are NOT required; however, they are necessary for us to contact you. Information is kept confidential.)

Beverly Bowes
Customer Service Manager

DJO Canada
6485 Kennedy Road
Mississauga ON L5T 2W4
Ontario
Canada