Compliance

DJO Global, Inc. requires all of its Directors, Officers and Employees to observe the highest standards of integrity and honesty, and to act with care, diligence and fairness in all Company activities. DJO is committed to conducting business and handling interactions with its stakeholders and wider society in an ethical and legal manner. The DJO Code of Conduct in conjunction with the Sales and Marketing Code of Conduct help to support the Company's expectation that all DJO Employees and Business Partners have an obligation to comply with the laws, rules and regulations that govern the multiple aspects of our business. Further, DJO abides by the AdvaMed Code of Conduct, and has certified its compliance to the code on the AdvaMed website: Certification. DJO allocates significant resources in the form of a dedicated Compliance Officer and Department, on-going live and on-line Compliance and Ethics training, routine auditing and monitoring, and written policies and procedures, including the above referenced Codes of Conduct, to ensure each Employee and Business Partner has a clear expectation as to his or her role in enabling DJO to conduct its operations in a compliant and ethical manner.


 

 

Hotline Contact #'s

DJO Confidential Compliance Hotline

DJO is firmly committed to conducting its business in an ethical and legal manner in all countries in which it does business.  Towards that end, DJO has contracted with The Network, a third-party service provider that specializes in compliance hotline services to take reports submitted to DJO’s Compliance Hotline. The hotline is available 24 hours a day/ 7 days a week. DJO has one (1) hotline number for individuals based in the U.S., and multiple international numbers for individuals based in locations outside of the U.S. The hotline is available for employees, customers, independent agents and vendors who wish to file a report. Please be aware that DJO prohibits retaliation against any individual who, in good faith, reports a potential compliance violation.

DJO U.S. Confidential Compliance Hotline

The U.S. Hotline provides an anonymous method, if an individual so chooses, to report illegal, unethical or other potentially inappropriate business situations to DJO management. The U.S. DJO confidential compliance hotline number is 1-877-888-0002. An anonymous online reporting tool is also available at www.reportlineweb.com/djoglobal.

DJO International Confidential Compliance Hotline

Note: To view an important notice regarding processing of international personal data, please click here.

The international Hotline provides an avenue for an individual to bring reports of certain types of misconduct to the attention of DJO management. The Network is based in the U.S. but provides call center representatives who are fluent in the language of the country where the international caller is located.  To contact the Hotline from your location, please use the appropriate telephone number listed by country:

COUNTRY TELECOM CARRIER/COUNTRY ACCESS CODE TOLLFREE NUMBER LANGUAGE
Australia Australia - Telstra 1-800-881-011 866-614-5869 English
Australia Optus 1-800-551-155 866-614-5869 English
Austria Austria 0-800-200-288 866-614-5869 German
Belgium Belgium 0-800-100-10 866-614-5869 Dutch
Denmark Denmark 800-100-10 866-614-5869 Danish
Finland Finland 0-800-11-0015 866-614-5869 Finnish
France France Telecom 0-800-99-0011 866-614-5869 French
France Telecom Development 0805-701-288 866-614-5869 French
Germany Germany 0-800-225-5288 866-614-5869 German
Hong Kong Hong Kong - Hong Kong Telephone 800-96-1111 866-614-5869 Cantonese
Hong Kong New World Telephone 800-93-2266 866-614-5869 Cantonese
Ireland Ireland 1-800-550-000 866-614-5869 English
Italy Italy 800-172-444 866-614-5869 Italian
Mexico Mexico - New 01-800 288-2872 866-614-5869 Spanish
Mexico Por Cobrar 01-800-112-2020 866-614-5869 Spanish
Netherlands Netherlands 0800-022-9111 866-614-5869 Dutch
Norway Norway 800-190-11 866-614-5869 Norwegian
South Africa South Africa 0-800-99-0123 866-614-5869 English
Spain Spain 900-99-0011 866-614-5869 Spanish
Sweden Sweden 020.799-111 866-614-5869 Swedish
Switzerland Switzerland 0-800-890011 866-614-5869 French
United Kingdom United Kingdom - British Telecom 0-800-89-0011 866-614-5869 English
United Kingdom C&W 0-500-89-0011 866-614-5869 English

 

Ethics

DJO Confidential Compliance Hotline

As part of DJO’s commitment to transparency regarding laws and regulations and to maintain a safe and secure workplace, the Company has established a hotline for individuals to report illegal, unethical or unsafe situations. The hotline provides an anonymous method, if the individuals so chooses, to report any instances of misconduct regarding the Company’s finances or other business situations. Furthermore, the Company prohibits retaliation against any employee who, in good faith, reports a violation. The DJO confidential compliance hotline is 1-877-888-0002.

Patient Privacy Compliance

DJO complies with Federal laws regarding the privacy of health information that identifies or that could be used to identify patients. We understand the importance of safeguarding all medical information and are firmly committed to protecting the privacy of the patients we serve. Towards that end, DJO employees are carefully trained to protect patient privacy and promote a corporate culture of respect for the confidential patient information in our possession.

Click here to view the DJO Notice of Privacy Practices.

Health Care Compliance

The DJO Compliance and Ethics Program addresses the portion of the Company that functions as a Durable Medical Equipment, Prosthetics, Orthotics, and Supplies ("DMEPOS") Supplier, and incorporates the seven elements recommended by the Department of Health and Human Services Office of the Inspector General. In its role as a DMEPOS Supplier, DJO is proud to be accredited by the Accreditation Commission for Health Care ("ACHC"). The DJO Compliance and Ethics Program also addresses the numerous requirements imposed upon a Medical Device Company regarding relationships with Health Care Professionals and the laws pertaining to transparency of these relationships. DJO is an AdvaMed member and strongly supports and abides by the AdvaMed Code of Conduct. The DJO Sales and Marketing Code of Conduct was developed specifically to provide guidance to the DJO sales and marketing teams of the Company’s expectations in this important arena.

Click here for an overview of the elements of the DJO Health Care Compliance Program

Product Compliance

As a world-wide provider of medical devices based in the United States, DJO designs, manufactures and distributes our products in accordance with Title 21 of the Code of Federal Regulations, Subpart 820, Quality System Regulation of the U.S. Food and Drug Administration. DJO’s Quality Management System is also harmonized with global medical device regulations and internationally recognized quality standards in order to meet or exceed the expectations of our customers and maintain compliance with all applicable regulatory requirements. Accordingly, our Quality Management System is certified for compliance to ISO 13485:2003, the European Council (EC) Directive 93/42/EEC and the Canadian Medical Device Regulations. In order to ensure continued compliance, our design and manufacturing facilities are subject to audit once every two years by the US Food and Drug Administration, annually by an independent third-party quality system Registrar and periodically by trained, internal DJO auditors.

Accounting and Finance Compliance

The senior Accounting and Finance leadership team oversees the application of critical accounting policies and analyzes financial metrics to monitor the strategic direction of the Company. The team regularly discusses the application of controllership metrics as well as new or upcoming accounting policies. DJO adheres to a rigorous set of accounting policies and devotes significant resources to ensuring that those policies are applied properly and consistently throughout the organization.

DJO management reviews the financial operating results and associated metrics with the Audit Committee of the Board of Directors. In addition, the Company has an established global Internal Audit function, which reports directly to the Audit Committee of the Board of Directors and executive management. The Audit Committee reviews the outcome of internal audits and the Sarbanes-Oxley Section 404 Internal Control Certification.

The Company maintains a dynamic system of Internal Control designed to ensure reliable financial reporting and the safeguarding of assets. The Company's continued commitment to internal control enabled the Company to complete the evaluation of internal controls over financial reporting that is required by Section 404 of the Sarbanes-Oxley Act.

ACHC Accreditation

Codes of Conduct

DJO Global, Inc. requires all of its directors, officers and employees to observe high standards of integrity and honesty, and to act with care, diligence and fairness in all business activities. Interactions with all stakeholders and wider society should be conducted in an ethical and legal manner.

AdvaMed Code of Ethics

Patient Feedback

From prevention to recovery, DJO Global enables people to live their lives to the fullest by providing intelligent medical devices and services. We value an open dialogue with our customers to gather insights that guide our innovations and continuous improvement. Accordingly, we want to hear from our patients if they have any concerns about their experience with DJO. Patients who write to our Patient Advocate Team can expect a written response within 14 days of receipt.

To reach our Patient Advocate Team you may send an email to: corporate.compliance[at]djoglobal[dot]com

You may also write to:

DJO Global

Attn: Compliance/Patient Advocate Team
1430 Decision Street
Vista, CA 92081‐9883