FAQ's

Aircast

Question:

How much does a brace cost?

Answer:

DJO products are sold through medical facilities and distributors. Please contact our customer service department at 800-336-6569, or ++ 1-760-734-4729 for International callers.

Question:

How do I order if I am not from the United States of America?

Answer:

You can either visit our International partners at here or contact the International department at ++ 1-760-734-4729.

Question:

How do I order replacement parts? Can I order them online?

Answer:

Replacement parts can currently be ordered either by returning it to the original place of purchase or by calling customer service directly at 800-336-6569. International customers please contact the International department at ++ 1-760-734-4729.

Question:

Do you have a field representative in my area?

Answer:

DJO Global, Inc. has over 600 sales consultants. For  a DonJoy/AirCast/ProCare sales consultants, please click here, or contact Customer Service at 800-336-6569 to find the nearest sales consultants in your area. International customers please contact the International department at ++ 1-760-734-4729.

Question:

I have a product specific question. Where do I need to go?

Answer:

You will find most of our products online. Click here to select the product that fits you best. If you have further questions, you can either email your question to the Webmaster, call our Customer Service at 800-336-6569, or contact your nearest sales consultants here. For International customers, please contact the International department at ++ 1-760-734-4729 or one of our International distributors.

Question:

What kind of warranty do your braces come with?

Answer:

The warranty period depends on the product. Please check our returns page or contact our Customer Service at 800-336-6569. International customers please click here or contact the International department at ++ 1-760-734-4729.

Question:

What is the difference between all these braces?

Answer:

DJO Global, Inc. manufactures an array of products, including knee braces, walking braces, ankle braces, upper extremity braces, and cold therapy products. Please check our product pages to read more about specific products. We suggest patients seek advice from their medical provider to ensure they get the correct brace for their specific condition. Of course, we are always available to assist in selecting the right brace. Call our Customer Service at 800-336-6569, or contact your nearest sales consultants here. International customers please contact the International department at ++ 1-760-734-4729.

Question:

How can I find a specific product on DJO's Website?

Answer:

For products, click here. If you have trouble finding what you are looking for, contact our Customer Service at 800-336-6569. International customers please contact the International department at ++ 1-760-734-4729.

Question:

Functional knee braces come in three variations: ACL, PCL and CI. What is the difference between the three and how do I determine which I should order?

Answer:

The functional bracing line was designed to provide ligamentous control to the knee both pre-injury (prophylactically) and post-injury. The majority of product usage occurs post-injury.

The most common ligament injury is a tear of the anterior cruciate ligament or ACL. The second is damage to the posterior cruciate ligament or PCL, while the third is a combination injury to both the ACL and PCL ligaments (Combined Instabilities or CI), usually caused by a major trauma to the knee joint. Because each of these injuries creates specific indications in the joint, we apply the appropriate leverage forces to support the affected ligament. Therefore, when an ACL is torn, we recommend an ACL specific brace. This brace will supply the appropriate force loads to control any anterior tibial movement that the ACL itself would usually control. Likewise, a PCL or CI brace will address the distinct needs of these injuries.

Question:

When treating Osteoarthritis (OA) with a Defiance OA, how much load or unload is appropriate?

Answer:

The Defiance is a custom brace, specifically fitted to a single patient. Therefore, the corrective load should be specific. Because OA is different in all patients and is determined by the degree of degeneration and pain, the force applied to the joint is going to vary. The Defiance offers load choices of 1 degree through 7 degrees. If unsure about a specific load, 3 degrees is a standard.

Question:

What is the ideal bracing choice for the patients who do not need or cannot tolerate a brace as rigid as the Defiance for treating OA?

Answer:

The perfect brace for these individuals is the OA Adjuster. An off-the-shelf brace, it can be molded and shaped to a patient's leg without compromising the functionality of the product. This unique brace features an adjustable frame that can vary the force applied to the knee, thereby treating unicompartmental osteoarthritis. It is also a double upright brace that can accommodate for ligamentous instabilities. Other braces that feature a single upright, can only be used to treat unicompartmental OA.

Question:

What flexion and extension stops are provided with your functional braces?

Answer:

Our functional braces come installed with a ten-degree extension stop and ship with a 0, 20, 30 and 40 degree stop. The flexion stops are placed at 45, 60, 75 and 90 degrees. A separate full flex/extension stop is offered to completely immobilize the brace. We limit the range because the braces are designed to be worn after a patient has achieved greater range of motion or ROM control.

Question:

How many different sizes of off-the-shelf braces are there and how do you determine the size?

Answer:

We offer seven different sizes of off-the-shelf braces. They range from extra small through triple extra large. Sizing is determined by taking a measurement of the thigh, circumferentially, six inches above mid-patella or knee cap.

XS           = 13" – 15.5 " 
S              = 15.5" – 18.5 " 
M             = 18.5" - 21" 
L               = 21" – 23.5 " 
XL           = 23.5" – 26.5 " 
XXL        = 26.5" – 29.5 " 
XXXL      = 29.5" - 32"

Question:

What brace do you suggest for MCL and LCL injuries?

Answer:

MCL and LCL injuries are common but less severe than ACL and PCL injuries because MCL and LCL injuries can heal without invasive surgical procedures. With medial and lateral support these ligaments can heal and normal function will usually return. Depending on the grade of injury (I, II or III), a 4TITUDE or Playmaker is recommended.

Question:

What is the function of the CCMI (Custom Contour Measuring Instrument)?

Answer:

The CCMI is a specially designed measuring device used to accurately record the physical measurements and elevation of the leg. It records fifteen different anatomical reference points in preparation for the creation of a custom brace. Measuring tapes at the thigh and calf take into account the width and depth of these areas while contours report an accurate arch of the thigh and calf cuffs. The angle of the knee joint and the girth of the knee are taken to complete the measuring of the leg. From these measurements we are able to generate a product that is truly specific to the patient.

Question:

Can the Post-op braces be bent to fit the patient's leg?

Answer:

Yes, the Telescoping Post-op braces can be bent for a varus or valgus condition above and below the hinge and at the aluminum extension bars. Note that once the extension bars are bent, they may not slide well to shorten but can be extended and removed. Other DonJoy and ProCare Post-op braces have all aluminum bars and can also be bent to fit the patient's leg.

CMF

Question:

What is the CMF OL1000 Bone Growth Stimulator and why did my doctor prescribe it for me?

Answer:

The CMF OL1000 Bone Growth Stimulator is a lightweight, portable, and non-surgical treatment therapy. It uses advanced technology designed to promote the healing of your bone fracture that has failed to heal in a normal period of time. Your physician is recommending the CMF OL1000 because it can aid in the healing of your nonunion fracture. It is a safe, cost-effective alternative to bone graft surgery that minimizes the risk and trauma to you as a patient.

Question:

Is the CMF OL1000 as effective as surgery?

Answer:

The CMF OL1000’s success rate is comparable to surgical success rates without the risks or trauma associated with surgery.

Question:

Why did my fracture healing process stop and will I heal?

Answer:

Bone is a living tissue that has the ability to heal itself when broken. Occasionally, bone fractures will fail to heal in a normal period of time. This condition is commonly referred to as a nonunion fracture.

In the case of your fracture, the cause of nonunion is not entirely understood and the diagnosis of your specific condition may indicate that this bone growth stimulator treatment is the best alternative for you. By using the CMF OL1000 under the close supervision of your doctor, there is a very strong chance of stimulating your fracture’s normal healing process.

Question:

What is CMF SpinaLogic® and why did my doctor prescribe it for me?

Answer:

CMF SpinaLogic is a lightweight, battery powered, non-surgical bone growth stimulator. It uses advanced technology designed to promote the healing of your spinal fusion site and is used adjunctively to surgery. Your doctor prescribed CMF SpinaLogic because using CMF SpinaLogic will help your spine to fuse.

Question:

How do the CMF OL1000 and CMF SpinaLogic work?

Answer:

As early as the 1800’s, physicians were using electrical currents to successfully stimulate the healing of bone fractures. By the 1950’s, scientists discovered that bone generates its own electrical fields when it is bent or broken. It is this electrical field that helps stimulate the body’s normal healing process at the fracture or fusion site.

The CMF OL1000 and CMF SpinaLogic bone growth stimulators produce very low energy, Combined Magnetic Fields (CMFs). These very specific electromagnetic fields help stimulate the same normal healing process at your fracture or fusion site.

Question:

Are the CMF OL1000 and SpinaLogic® safe?

Answer:

Yes, the CMF OL1000 and CMF SpinaLogic are completely safe for you to use. In fact, the CMF signal generated by these devices is less than the strength of the earth’s magnetic field. However, CMFs are very specific and potent in their ability to help stimulate your body’s normal healing process at your fracture or fusion site. Furthermore, there are no known significant side effects related to the use of these devices.

Thousands of patients have used the CMF OL1000 and CMF SpinaLogic to successfully heal their nonunion fractures and spinal fusion procedures. You may also use our bone growth stimulators in the presence of external or internal fixation such as rods, plates, screws or pins composed of nonmagnetic material. (Please see the CMF OL1000 or CMF SpinaLogic brief prescribing information for more information).

Question:

How often will I need to use the CMF OL1000 or CMF SpinaLogic?

Answer:

Pre-market clinical study results conducted with the CMF OL1000 show that you will require one treatment per day for only 30 minutes in order to achieve healing of your problem fracture.

The same holds true with the CMF SpinaLogic device. One 30-minute treatment per day is all that is required to use SpinaLogic.

Question:

If I wear it for longer than 30 minutes a day, will I heal faster? Is 30 minutes per day enough time?

Answer:

The CMF OL1000 and CMF SpinaLogic bone growth stimulators are programmed to run only 30 minutes a day. Once you have treated, the device will not allow additional treatments until the following day. The device’s internal clock will automatically reset each night to allow for the next day’s 30-minute treatment.

Due to the advanced CMF technology, the short 30-minute daily treatment is all that is required to effectively promote bone healing. The treatment you receive stimulates your bone’s growth factors such that, for approximately 24 hours after treating, the healing process continues. (Ryaby, Fitzimmons, et al.) Prior to the discovery of CMFs, bone growth stimulators using older technologies required patients to treat for a minimum of 8 to 24 hours per day. Now you have the advantage of using an advanced technology with the convenience of choosing a treatment time that fits comfortably within your schedule.

Question:

What time of day should I do the 30-minute treatment?

Answer:

You can do the treatment at any point during the day, but it is suggested that you treat at the same time every day.

Question:

What if I miss a day of treatment?

Answer:

It is recommended that you use your bone growth stimulator every day, so you’ll have the greatest chance of healing. However, if you miss a day of treatment, simply continue the following day with your normal treatment, at your regular treatment time.

Question:

How do I know it’s working?

Answer:

A 30-minute treatment will begin after you press the button on the control box, hold it down until it beeps, and then let it go. You can see the treatment countdown in minutes and seconds on the liquid crystal display (LCD) of the control box. The treatment is completed when the countdown reaches zero and the device beeps twice.

Question:

Will I still heal if I don’t use it?

Answer:

You may heal. However, clinical study results show that using CMF SpinaLogic® for 30 minutes a day can increase your chances of healing by up to 21 percentage points. Nearly 2400 patients were reviewed in the CMF OL1000 post-registry data and demonstrated a 75% chance of healing when using the OL1000.

Question:

Will I feel anything during the course of my treatment?

Answer:

You will not feel any sensation during the treatment because the device produces a very low energy CMF. The CMF OL1000 and CMF SpinaLogic are specifically designed with your safety, convenience, and comfort in mind.

Question:

Can I use the CMF OL1000 or CMF SpinaLogic if I am pregnant?

Answer:

Pregnancy-related studies were not conducted with the CMF OL1000 or CMF SpinaLogic. The safety of use of these devices during pregnancy or nursing in humans has not been established. Please consult with your prescribing physician if you are pregnant or if you become pregnant during your treatment.

Question:

Can I use the CMF OL1000 or CMF SpinaLogic if I’m wearing a brace or a cast?

Answer:

Yes. The CMF OL1000 and CMF SpinaLogic will easily fit over most braces or casts and can be used in conjunction with them.

Question:

Can I use CMF SpinaLogic if I have an implant in my back?

Answer:

Yes. CMF SpinaLogic can be used with implants made from non-magnetic materials. Almost all implants used today are made from non-magnetic material, so these implants should not affect your treatment.

Question:

When will I receive my bone growth stimulator device and how will I know how to use it?

Answer:

Here’s how the process will work:

  • Your doctor will write a prescription for the bone growth stimulator.
  • That prescription will be sent to the company so that we can process the order and contact your insurance company to confirm your coverage.
  • After your coverage has been confirmed, you will receive a call from the company to discuss your coverage.
  • You will also receive a call from a representative to schedule a convenient time to meet with you, deliver the device, and show you how to use it.

Question:

Can the CMF OL1000 or CMF SpinaLogic go through an x-ray machine at the airport?

Answer:

We recommend that you avoid any situation that could disturb the calibration of your device, which is battery powered and produces a very low energy magnetic field. This magnetic field is very sensitive and the device’s calibration may be disturbed by larger magnetic fields, such as microwaves, stereo speakers or large electronic devices (such as x-ray scanners).

If you will be traveling with the device, you can request a letter from our Customer Support department that will explain what the device is and why it should not go through the x-ray machine. This letter can be presented to the appropriate airport personnel.

Question:

What do I do with the device when I am done using it?

Answer:

After your treatment is complete and your doctor says you no longer need to use your CMF OL1000 or CMF SpinaLogic, you may dispose of the device yourself according to your local governing ordinances and recycling plans. You may also contact our Customer Support department for help with device disposal. The CMF OL1000 and CMF SpinaLogic are not reusable. Each device is for single patient use only and cannot be re-sold or used on multiple patients.

Question:

How can I get an CMF OL1000 or CMF SpinaLogic?

Answer:

A prescription from your doctor is an FDA requirement to receive either device. If you feel that you may benefit from using the CMF OL1000 or CMF SpinaLogic, talk it over with your physician. We have Sales Representatives nationwide that your doctor can contact to place an order.

Question:

Will my health insurance cover the cost of this treatment?

Answer:

Although policies may differ in their coverage, the CMF OL1000 and CMF SpinaLogic are widely accepted and approved for treatment by most health insurance companies, health plans, and workers’ compensation plans. More importantly, insurance companies and worker compensation plans recognize the convenience of our 30-minute per day treatment for you as a patient and its effectiveness in helping to heal your nonunion fracture or spinal fusion. In addition, Medicare and Medicaid may also provide coverage for treatment.

Furthermore, we will confirm your insurance coverage after your doctor has prescribed the bone growth stimulator for you. You should check directly with your insurance company for details on your individual coverage (specifically regarding “durable medical equipment”).

Question:

Will I have a co-pay for the CMF OL1000 or CMF SpinaLogic device?

Answer:

Although most insurance companies do provide coverage for bone growth stimulators, several insurance plans also require you, the patient, to pay a co-pay for the device. Co-pays vary with different insurance companies and with different insurance plans. You should contact your insurance company to discuss whether you will have a co-pay and how much that co-pay might be.

Question:

What happens if my insurance will not pay for the device?

Answer:

If your insurance company will not pay for the device, you should contact our Reimbursement department at 1.888.624.5450 to discuss payment options.

Question:

Who should I call if I have questions?

Answer:

If you have any questions related to your surgery or any treatments your doctor has prescribed for you, you should contact your physician directly. If you have any additional questions about the CMF OL1000 or CMF SpinaLogic device, you can refer to the CMF OL1000 or CMF SpinaLogic patient manual that is included with the device. You can also contact your sales representative, or our Customer Support department at 1.888.624.5450, Option 9.

Compex

Question:

Has a significant improvement in strength been observed with a Compex device?

Answer:

Yes. A good example for us to look at is the study carried out on professional basketball players. This study compared the relaxation of a group of players who trained with a Compex device alongside their usual training, and a group that trained only in the traditional manner. The group that trained with a Compex device showed an improvement in explosive strength that clearly exceeded that of the control group (+30°).

Question:

What are the effects of the Active recovery program?

Answer:

This program does not cause contractions; it causes muscular twitches. The frequency of the pulse drops gradually during the session, resulting in three types of effect: an increase in blood flow (faster elimination of toxins), an endorphin analgesic effect, a relaxing effect. The end result is faster restoration of the muscular balance.

Question:

Is there any danger from badly-positioned electrodes?

Answer:

No. There is no danger if the electrodes are badly positioned. The stimulation will simply become less effective.

Question:

What is the reason for the pain that can sometimes be felt under the electrodes?

Answer:

There are certain areas where the skin has a greater number of sensitive nerve endings. A bad connection between the skin and the electrodes reduces the comfort level. You must therefore use the electrodes when they are in good condition (maximum of 30 sessions), apply them correctly to the skin and if necessary move them to a less sensitive area.

Question:

Are there any long-term risks with electrical stimulation of muscles?

Answer:

No. Muscular stimulation has existed for decades and no problems have been found.

Question:

Is tolerance to the level of electrical intensity the same for every

Answer:

No. Everyone has their own level of sensitivity that depends in particular on their constitution (fat, conjunctive tissue, etc.)

Question:

Which energy level should be reached during rest phases?

Answer:

During rest phases, the intensity of the twitches is automatically set to 50% of the level for contractions. The aim of the twitches between the contractions is to increase blood flow to improve the recovery rate.

Question:

Why do I also feel twitches during the rest phases?

Answer:

The muscle is also stimulated during the rest phases causing muscle twitches. These twitches help to improve recovery between contractions.

Question:

Can the use of excessively high energy levels cause injury?

Answer:

No. It is not possible to cause injury because the intensity of the electricity is increased progressively during the contraction period to ensure that there is no risk of muscle tears.

Question:

What position should I be in during electrostimulation sessions?

Answer:

For programs involving powerful muscular contractions (tetanic contractions), the muscle should always be stimulated in an isometric fashion. To do this, place the ends of the limbs to avoid them moving as much as possible.

Working in this way ensures completely safe stimulation. This also helps to reduce the shortening of the muscle during the contraction, and consequently, reduces the risk of severe cramp which might otherwise occur. Unless indicated otherwise for a particular program, you must not work dynamically without resistance. For the other types of programs (for example, the Pain relief and Recovery, Cramp prevention, Long-run optimization and Overcompensation programs), which do not involve powerful muscular contractions, position yourself as comfortably as possible.

Question:

How do I find the exact motor point?

Answer:

The photos of the position of the electrodes show the precise recommended location. To locate your own motor point more accurately, you can move the positive electrode slightly (red cable) and watch where the muscle response is the best (strongest twitch of the same intensity). The motor point pen is an accessory that is sold separately in order to find the motor point.

Question:

What is the difference between Compex (EMS) and a TENS unit?

Answer:

TENS the acronym for Transcutaneous Electrical Nerve Stimulation. A TENS unit is prescribed for both acute pain and chronic pain conditions and sends electrical impulses to certain parts of the body to block pain signals from being transmitted to the brain. It is used at the sensory level and does not cause muscle contraction. Compex (EMS) when used for strength training sends a signal to the motor nerve of the muscle causing it to contract and build muscle mass. The Active Recovery program uses specific low level frequencies to increase blood flow, remove lactic acid, release endorphins and promote muscle relaxation.

Question:

Are there any absolute contraindications when it comes to the electrical stimulation of muscles?

Answer:

Yes. The device must not be used in the case of epilepsy or on patients who wear a pacemaker. In addition, stimulation must never be applied around the stomach area in women who are pregnant, or for people suffering from a hernia or eventration. You must also never apply the electrodes to the head and it is also recommended to avoid the area around the heart.

Question:

Which energy level must be reached for the training programs (Strength, Resistance, Endurance)?

Answer:

The highest level possible (but it must remain bearable) in order to recruit the highest possible number of muscle fibers. The most effective way of deciding on the level is your own judgment: The contractions must be powerful without ever becoming intolerable. The progress of a stimulated muscle will be all the greater if a high number of its fibers are recruited by the Compex device.

There is obviously no need for you to reach the maximum current strength right from the first contraction of the first session of the first cycle. After the warm-up, which must produce very clear muscular twitches, you should raise the stimulation energy progressively, from contraction to contraction, during the first three or four minutes of the work sequence. You should also progress with stimulation energy levels used from session to session, particularly during the first three sessions of a cycle. A normally prepared person will already reach very significant stimulation energies during the fourth session.

Question:

Where do I place the electrodes?

Answer:

The positive electrode (red cable) must be placed in the area of the motor point of the muscle. The negative electrode (black cable) is placed on the muscle trajectory. The position of the electrodes is shown on the photos for each specific application in the training section.The choice of electrode size (large or small) and the correct positioning of the electrodes on the muscular group to be stimulated are determining and essential factors for the comfort and hence the effectiveness of the stimulation. It is recommended to always ensure that the electrodes are placed carefully in the recommended areas.

Question:

How many times can the electrodes be used?

Answer:

Depending on your skin type, between 15 and 30 times. Some 30 applications are possible on skin that is clean, non-greasy and shaved.

Question:

How do you insert the charger into the Sport Elite / Performance US units?

Answer:

Remove all cable leads from the device and make sure the power pin is aligned along the bottom curved portion of the port entrance. See diagram for detail.

Question:

How long do the batteries remain charged?

Answer:

Battery life varies depending on the programs used and the intensities selected. The average battery life is between 15 and 20 hours.

Question:

How long is the Compex warranty?

Answer:

2 years (plus 1 additional year by filling in the warranty registration form).

Question:

Are the stimulators supplied with electrodes?

Answer:

Yes. When you purchase it, the stimulator includes 4 small electrodes and 2 large electrodes.

Donjoy

Question:

What is the difference between the Defiance, Defiance III, 4TITUDE and Legend knee braces?

Answer:

Functionally, there are no differences. Our patented Four Points of Leverage applies to all of these functional braces. The Defiance and Defiance III are constructed of carbon fiber and is our strongest choice for contact sports. It is a custom brace made individually for each patient. This customization results in an optimal fit, providing the utmost protection and support. The Armor by DonJoy, 4titude and Legend are off-the-shelf or sized braces. These braces provide excellent support and convenience.

Question:

How can I find a specific product on DJO's Website?

Answer:

For Products - click here. If you have trouble finding what you are looking for, contact our Customer Service at 800-336-6569. International customers please contact the International department at ++ 1-760-734-4729.

Question:

Can the Post-op braces be bent to fit the patient's leg?

Answer:

Yes, the Telescoping Post-op braces can be bent for a varus or valgus condition above and below the hinge and at the aluminum extension bars. Note that once the extension bars are bent, they may not slide well to shorten but can be extended and removed. Other DonJoy and ProCare Post-op braces have all aluminum bars and can also be bent to fit the patient's leg.

Question:

What is the function of the CCMI (Custom Contour Measuring Instrument)?

Answer:

The CCMI is a specially designed measuring device used to accurately record the physical measurements and elevation of the leg. It records fifteen different anatomical reference points in preparation for the creation of a custom brace. Measuring tapes at the thigh and calf take into account the width and depth of these areas while contours report an accurate arch of the thigh and calf cuffs. The angle of the knee joint and the girth of the knee are taken to complete the measuring of the leg. From these measurements we are able to generate a product that is truly specific to the patient.

Question:

What brace do you suggest for MCL and LCL injuries?

Answer:

MCL and LCL injuries are common but less severe than ACL and PCL injuries because MCL and LCL injuries can heal without invasive surgical procedures. With medial and lateral support these ligaments can heal and normal function will usually return. Depending on the grade of injury (I, II or III), a 4TITUDE or Playmaker is recommended.

Question:

When treating Osteoarthritis (OA) with a Defiance OA, how much load or unload is appropriate?

Answer:

The Defiance is a custom brace, specifically fitted to a single patient. Therefore, the corrective load should be specific. Because OA is different in all patients and is determined by the degree of degeneration and pain, the force applied to the joint is going to vary. The Defiance offers load choices of 1 degree through 7 degrees. If unsure about a specific load, 3 degrees is a standard.

Question:

Functional knee braces come in three variations: ACL, PCL and CI. What is the difference between the three and how do I determine which I should order?

Answer:

The functional bracing line was designed to provide ligamentous control to the knee both pre-injury (prophylactically) and post-injury. The majority of product usage occurs post-injury.

The most common ligament injury is a tear of the anterior cruciate ligament or ACL. The second is damage to the posterior cruciate ligament or PCL, while the third is a combination injury to both the ACL and PCL ligaments (Combined Instabilities or CI), usually caused by a major trauma to the knee joint. Because each of these injuries creates specific indications in the joint, we apply the appropriate leverage forces to support the affected ligament. Therefore, when an ACL is torn, we recommend an ACL specific brace. This brace will supply the appropriate force loads to control any anterior tibial movement that the ACL itself would usually control. Likewise, a PCL or CI brace will address the distinct needs of these injuries.

Question:

I tore my ACL, MCL, LCL, or Meniscus, what do you suggest?

Answer:

DonJoy makes several functional braces to address instabilities in the knee joint from the custom Defiance to the Playmaker. We suggest patients seek advice from their medical provider to ensure they get the correct brace for their specific condition. Of course we are always available to answer your questions. For further information, check our product detail pages here or contact our Customer Service Department at 800-336-6569. International customers please contact the International department at ++ 1-760-734-4729.

Question:

How do I order replacement parts? Can I order them online?

Answer:

Replacement parts can currently be ordered either by returning it to the original place of purchase or by calling customer service directly at 800-336-6569. International customers please contact the International department at ++ 1-760-734-4729.

Dr. Comfort

Question:

What makes Dr. Comfort shoes different?

Answer:

Our shoes are specially designed with the input of foot health professionals. They feature extra width and depth in the toe box and forefoot to relieve pressure from key areas of your feet, and they’re manufactured using only top quality materials. That makes them great for people with diabetes and other health conditions that affect the feet.

Question:

Who are your shoes intended for?

Answer:

Our shoes were originally designed for people with diabetes. We now offer a variety of comfort footwear styles for people with all kinds of therapeutic needs. See a foot care professional in your area for more information. Find one here.

Question:

How do your shoes fit?

Answer:

Dr. Comfort shoes meet the American Lasting Standards. They typically fit true to size.

Question:

Do all your shoes fit the same?

Answer:

Typically, yes. Dr. Comfort uses one type of construction for all men's shoes. We use two types of construction, Standard and Euro, for women’s shoes. Women’s styles in our narrower, tapered Euro construction include Delight, Kristin, Vigor, Betsy, Betty, Lily, LuLu, Move, Walk, Paradise, Sunshine, Flute, Breeze and Susie. All other styles are our more rounded Standard construction.

Question:

What sizes are your shoes available in?

Answer:

Men's shoes range from 6–12, 13, 14 and 15 in all styles. Men's widths range from B to EEEE in all styles. Women’s shoes are available in sizes 4–10 & 11 in all styles, with select styles available in size 10 1/2 and 12. Women's widths range from A to EE in all styles. AA width is available in select styles in sizes 8–11.

Question:

What are your shoes made of?

Answer:

Dr. Comfort uses full-grain leather uppers for most of the shoes in our collection. Select styles are made from nubuck, a buffed leather similar to suede. Other models are made using lycra, a breathable, stretchable material. Our shoes feature full-leather linings, except the athletic models that utilize a cotton lining.

Question:

How can I minimize heel slippage?

Answer:

The best way to minimize heel slippage is to wear a lace-up shoe. Different lacing techniques can help reduce heel slippage. If a Velcro closure is your only option, placing a tongue pad under the tongue of the shoe will reduce heel slippage. Dr. Comfort does not recommend the use of heel grippers, especially for people with diabetes.

Question:

Are your shoes or boots OSHA/ANSI certified?

Answer:

Dr. Comfort shoes do not have certification from either OSHA or ANSI. Our Protector boot does meet ASTM F2412-05/ASTM F2413-05 standards.

Question:

How much do your shoes weigh?

Answer:

Our shoes range in weight from 1.4 lbs.–2.5 lbs per pair with inserts. Your Dr. Comfort provider can give you the exact weights of particular styles.

Question:

What are your inserts made of?

Answer:

Dr. Comfort's gel insert is made of a proprietary base material with gel in the heel and metatarsal areas, a middle layer of p-cell and a leather-like top cover. Our Medicare-reviewed inserts (heat-moldable and custom) are made according to A5512 specifications using an EVA base and p-cell cover.

Question:

What makes Dr. Comfort socks different?

Answer:

Our comfort socks are designed to keep your feet healthy. Their smooth-seam construction reduces the risk of unwanted friction that can lead to calluses. Anti-microbial odor control and nano bamboo charcoal fibers help keep your feet dry, which prevents infection. And because they’re non-binding, they don’t inhibit your circulation.

Question:

Why should I wear Dr. Comfort slippers?

Answer:

When you’re living with diabetes or other health conditions with foot complications, it’s important to protect your feet at all times. Walking around barefoot can put your feet at risk. Bumps and bruises can turn into much worse problems. Dr. Comfort’s closed and open heel slippers feature extra-depth construction, protective toe boxes, non-skid outsoles and gel inserts. So your feet are as comfortable as they are safe — especially when you’re at home.

EMPI

Question:

What is Transcutaneous Electrical Nerve Stimulation (TENS)?

Answer:

TENS is a kind of electrotherapy for the application of electrical stimulation to the skin for pain control.

Question:

What does Advanced Electrotherapy for pain management mean?

Answer:

Empi Active utilizes a patented SMP (Simple Modulated Pulse) waveform that modulates between low and high frequencies that elicits the same pain relief mechanisms of actions as commonly prescribed opioids, but without the risks and side effects.

Question:

What are the indications of use for TENS?

Answer:
  • Symptomatic relief and management of chronic, intractable pain.
  • Adjunctive treatment for pre- and post-surgical and post-trauma acute pain.
  • Relief of pain associated with arthritis.

Question:

Are there any side effects?

Answer:

Unlike pharmaceuticals taken to relieve pain, the Empi Active provides pain relief with little to no side effects, and eliminates the risks associated with pharmaceuticals or surgery.

Question:

Will using the Empi Active reduce the need for pain medications?

Answer:

TENS electrotherapy is generally accepted as a safe, fast-acting, effective method for pain relief. Studies have shown in many cases that TENS electrotherapy may reduce the need for pain medications.

Question:

Is the Empi Active difficult to operate?

Answer:

Patients can take control of their pain with a safe, pre-programmed device that provides optimal pain relief; one-touch activates the device to quickly relieve pain. Kitted with the device is a patient instructional DVD and a user’s guide.

Procare

Question:

Can the Post-op braces be bent to fit the patient's leg?

Answer:

Yes, the Telescoping Post-op braces can be bent for a varus or valgus condition above and below the hinge and at the aluminum extension bars. Note that once the extension bars are bent, they may not slide well to shorten but can be extended and removed. Other DonJoy and ProCare Post-op braces have all aluminum bars and can also be bent to fit the patient's leg.

Question:

What is the function of the CCMI (Custom Contour Measuring Instrument)?

Answer:

The CCMI is a specially designed measuring device used to accurately record the physical measurements and elevation of the leg. It records fifteen different anatomical reference points in preparation for the creation of a custom brace. Measuring tapes at the thigh and calf take into account the width and depth of these areas while contours report an accurate arch of the thigh and calf cuffs. The angle of the knee joint and the girth of the knee are taken to complete the measuring of the leg. From these measurements we are able to generate a product that is truly specific to the patient.

Question:

What brace do you suggest for MCL and LCL injuries?

Answer:

MCL and LCL injuries are common but less severe than ACL and PCL injuries because MCL and LCL injuries can heal without invasive surgical procedures. With medial and lateral support these ligaments can heal and normal function will usually return. Depending on the grade of injury (I, II or III), a 4TITUDE or Playmaker is recommended.

Question:

When treating Osteoarthritis (OA) with a Defiance OA, how much load or unload is appropriate?

Answer:

The Defiance is a custom brace, specifically fitted to a single patient. Therefore, the corrective load should be specific. Because OA is different in all patients and is determined by the degree of degeneration and pain, the force applied to the joint is going to vary. The Defiance offers load choices of 1 degree through 7 degrees. If unsure about a specific load, 3 degrees is a standard.

Question:

Functional knee braces come in three variations: ACL, PCL and CI. What is the difference between the three and how do I determine which I should order?

Answer:

The functional bracing line was designed to provide ligamentous control to the knee both pre-injury (prophylactically) and post-injury. The majority of product usage occurs post-injury.

The most common ligament injury is a tear of the anterior cruciate ligament or ACL. The second is damage to the posterior cruciate ligament or PCL, while the third is a combination injury to both the ACL and PCL ligaments (Combined Instabilities or CI), usually caused by a major trauma to the knee joint. Because each of these injuries creates specific indications in the joint, we apply the appropriate leverage forces to support the affected ligament. Therefore, when an ACL is torn, we recommend an ACL specific brace. This brace will supply the appropriate force loads to control any anterior tibial movement that the ACL itself would usually control. Likewise, a PCL or CI brace will address the distinct needs of these injuries.

Question:

How do I order replacement parts? Can I order them online?

Answer:

Replacement parts can currently be ordered either by returning it to the original place of purchase or by calling customer service directly at 800-336-6569. International customers please contact the International department at ++ 1-760-734-4729.