Privacy Incident Affecting Paper Records

We are providing these FAQs in accordance with the substitute breach notification provisions of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

For more information on the incident please see our FAQs below.  If you have any further questions on this matter, please call 877-214-6674 , Monday through Friday, 7:00 a.m. to 5:00 p.m. Pacific Standard Time (PST).

What happened?

If you received a DJO Global product from your doctor while being treated in the emergency room, Same Day Surgery Center or Urgent Care site at the Siena, San Martin or De Lima campuses of St. Rose Dominican Hospital, Las Vegas, Nevada, you may recall that you and your doctor filled out and signed a DJO Global Patient Product Agreement form when you received the DJO Global product.  Shortly after that, the form was picked up by an employee of DJO’s vendor so that it could be mailed to DJO.  On September 25, 2017 we discovered that the DJO Global Patient Product Agreement form may have been lost in transit. 

How did this incident happen?   

The DJO Global Patient Product Agreement forms were likely lost in transit between the time (1) DJO’s vendor picked up the form from your doctor, and (2) dropped the form off at FedEx.  

What information was involved in the incident?

You should have received a copy of the DJO Global Patient Product Agreement form from your doctor.  The form may have contained your name, address, phone number, date of birth, physician name, physician location, product information, product order date, date of injury, diagnosis code(s), health plan information, and health plan identification number (which may incorporate your social security number).

Has the information been misused?

As of today, we have conducted a thorough investigation and have uncovered no evidence that any patient information has been misused.

 What has DJO done in response to the incident and how is DJO going to prevent this from happening again?

We are taking this matter very seriously and have conducted a thorough investigation.  Please be assured that we are taking all reasonable steps to mitigate the circumstances resulting from this incident.  To ensure an incident like this does not happen again, we have implemented new quality controls in our mailing processes and retrained our vendor on the safeguarding of paper records containing protected health information.

If you received a DJO Global product from the Siena, San Martin or De Lima campuses of St. Rose Dominican Hospital between July 17, 2017 and October 16, 2017, you may be eligible for a complimentary one-year membership of Experian IdentityWorksSM.  This product helps detect possible misuse of your personal information and provides you with superior identity protection support focused on immediate identification and resolution of identity theft.  For more information, please call 877-214-6674, Monday through Friday, 7:00 a.m. to 5:00 p.m. Pacific Standard Time (PST).

 Should I take any steps to protect myself?

If you received a DJO Global product from the Siena, San Martin or De Lima campuses of St. Rose Dominican Hospital between July 17, 2017 and October 16, 2017, you may be eligible for a complimentary one-year membership of Experian IdentityWorksSM.  This product helps detect possible misuse of your personal information and provides you with superior identity protection support focused on immediate identification and resolution of identity theft.  For more information, please call 877-214-6674, Monday through Friday, 7:00 a.m. to 5:00 p.m. Pacific Standard Time (PST).

You can also: (1) place a 90 day fraud alert on your credit file, (2) review a free copy of your credit report, (3) use tools from credit providers, and (4) review your explanation of benefits statements.

Place a 90-Day Fraud Alert on Your Credit file

An initial 90 day security alert indicates to anyone requesting your credit file that you suspect you are a victim of fraud. When you or someone else attempts to open a credit account in your name, increase the credit limit on an existing account, or obtain a new card on an existing account, the lender should takes steps to verify that you have authorized the request. If the creditor cannot verify this, the request should not be satisfied.  There is no cost to you to place a fraud alert.  You may contact one of the credit reporting companies below for assistance.

Order Your Free Annual Credit Reports

Visit www.annualcreditreport.com or call 877-322-8228.  Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize.  Verify all information is correct.  If you have questions or notice incorrect information, contact the credit reporting company.

USE TOOLS FROM CREDIT PROVIDERS

Carefully review your credit reports and bank, credit card and other account statements. Be proactive and create alerts on credit cards and bank accounts to notify you of activity.  If you discover unauthorized or suspicious activity on your credit report or by any other means, file an identity theft report with your local police and contact a credit reporting company. 

Review your Explanation of Benefits statement

Regularly review the explanation of benefits statement(s) that you receive from your health care providers or health plan.  If you see any service that you believe you did not receive, you should contact your health care provider or health plan at the telephone number listed on the explanation of benefits statements.  If you do not receive regular explanation of benefits statements, contact your health care providers or health plan and ask that they send you a copy after each visit you make to your health care providers. 

If you receive a call from someone asking for your credit card information, or any other personal information, in order to pay for clinical services or products, we suggest that you end the call and call the applicable health care provider directly (e.g., your doctor or physical therapist) to find out if they were the ones who made the call.  Do not give out your credit card information, social security number, health insurance information, or other confidential information to someone who calls you unless you are certain of that individual’s identity. 

Obtain more INFORMATION about identity theft and ways to protect yourself

The Federal Trade Commission has an identity theft hotline:  877-438-4338; TTY: 1-866-653-4261.  They also provide information on-line at www.ftc.gov/idtheft.